“Turnover had increased by 60% in the last 12 months, gross profit margins increased right across the board. The business isn’t in my head anymore, we have the systems in place now and working well. We have let go of the control and trust in our staff… We now have our lifestyle back!!!”
Tania and James Vinson- JT Plumbing
Have you recorded all the tasks required to operate your Plumbing or Electrical business so your team is clear on what needs to happen? Take the top 20% of these tasks and ensure you have clear written checklists so you can guarantee quality service to your clients. For instance, have you got a clear process for ordering materials from your merchant or for maintaining stock levels?
Do you have a job management system that allows your team to enter their times onsite, that interfaces with your suppliers and makes your invoicing process streamlined? Can you schedule jobs, notifying your tradesmen in real time and track stock and onsite assets? Are your vehicles equipped with a GPS to keep everyone accountable?
Do you have a checklist to ensure that everything is ready for your jobs? Wasting time with builders and other clients who are disorganised will cost you thousands of dollars in lost productivity and multiple trips to site.
Have you recorded all the key office tasks in a manual with “how to” instructions and videos so your office team can operate productivity? What would happen if a key office person left? Could a new person read the manual and hit the ground running?
For all repetitive tasks such emails, phone calls and quote forms etc. have you created a standard format template (or script) that ensures things are done the right way each time and saves your operation hours in repeat work?
Do you have checklist for each job from start to finish so your Tradesmen don’t forget anything and you don’t have to check everything on site yourself?
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